Young Lions’ Success

Looking Ahead to a Bright Future

Young Lions' Success

As any long-term England supporter is painfully aware, following the national side in major tournaments is never a pleasurable experience. An inability to make it out the group in Brazil three years ago was followed up by that infamous afternoon in Nice last summer where a nation the size of Cardiff sent us packing. Even the relatively smooth qualification for Russia 2018 was uninspiring – suffice to say, there is an inherent gloom that surrounds the England national football team.

But there shouldn’t be. Despite the unwanted talent of the senior team to stumble from one disaster to the next, England youth teams have dazzled all year. Last night England reached the final of the U17 World Cup in India, beating pre-tournament favourites Brazil 3-1 in the semi-final thanks to the second hattrick in as many matches from Rhian Brewster. Chile, Mexico, Iraq, Japan and the USA have all been dispatched by a bold England side that has averaged three goals a game. They seek revenge in the final on a Spanish team that beat them (on penalties, of course) in the final of the European championships earlier this year in Croatia. England boasted six of the eleven players featured in the ‘Team of the Tournament’ there, along with player of the tournament, Jadon Sancho.

Confidence and Coaching

Creating a positive coaching environment is a great motivator for both coaches and students alike

Confidence and Coaching

Coaches who approach training through military style ‘shout and command’ tactics will quickly find their students demoralised and motivated only by a fear of failure.

Let’s look at this from another perspective.

Imagine sitting in your workplace each day, with your boss shouting at you for the entire day? How long could you last? How long before your motivation wanes and resentment towards your employer builds?

In such an environment it doesn’t take long before your performance levels drop as your self-esteem hits rock bottom. The same is true of the coach/student relationship.

Remember Who You Are Coaching

The big problem here is that the students in your charge are children, not adults. As adults, we are able to express ourselves, communicate discontent and take action to remedy the situation.

Children, however, are not as adept at communicating their feelings. They arrive at each training session with a desire to learn and trust in your coaching methods. They have no flexibility in the training provided and no ability to defend themselves.

Are You Pulling In Opposite Directions?

This kind of ‘yelling and telling’ environment is a slippery slope. The more demands placed on them, the greater the chances they will not want to perform. At this point, a tug-of-war then develops between unhappy children and an aggravated coach.

Within any high performing culture, morale is an important asset – the rapport between coaches and their students must take precedence over the potential rewards.

Rapport Must Come First

Building rapport is easy. Truly, it is. The first thing to remember is that you should treat others as you would expect to be treated yourself. Be courteous and respectful. They are children first, your student, second. This is the secret to long-term morale.

Often coaches become immune to the emotions of their students, developing instead an inferior, sterile form of teaching.

The coach who invests in the emotional well-being of their pupils and takes the time to build a rapport with them will discover they then perform better.

Rapport Building Coaching Tips

Where many coaches come unstuck is in failing to get to know the people they teach. Find out more about them and their life – Do they enjoy school? What did they do last weekend? What are their favourite things?

The most important element in building rapport is trust. Make sure you build it, not break it.

Being approachable and showing empathy will make it easier for your students to share their concerns with you too. Children will not communicate if they feel intimidated or fear consequences.

Show you can cater to the needs of individuals as well as the group, and treat everyone equally. When it comes to giving feedback, make it positive and authentic – they need to feel it is genuine.

The Best Coaches….

Are those who have the best understanding of their pupils. As Tony Robbins said –

“Most teachers know their subject, but they don’t know their students.”

While it may be easier to build rapport with the parents than the children themselves, shifting your focus to the child is essential if you are to develop a deeper understanding of them.

Why? Because this is the only way you can hope to discover what drives them, what motivates them, their inspiration, their goals. More than this, you will learn how to read their emotions, feelings, their body language….

The time you spend developing a great coach/student relationship is an investment. One which will save you time, and make your time coaching much more fulfilling.


In order to be an outstanding coach, you also need time to plan lessons and reflect on your methods. One way to save time is by cutting your boring and time-consuming admin. Luckily for you, our Pay Subs Online software can reduce your admin by 80%. Visit here for a free demo today.

Article by Nick Ruddock, resident Coaching Expert, and Consultant.

Charismatic Colebrook Royals

Putting the fun back into football (and it's management!)


Helping to run one of the UK’s leading male and female youth and adult football clubs carrying 32 teams can be quite a challenge. This is why Colebrook Royals Secretary Derringer Clarke is singing the praises of the life-changing PaySubsOnline, Football Management Software.

She told us: “When you have so many teams to manage time really is of the essence, and I can honestly say this software has been a Godsend. There’s no bank now in our immediate area so this not only saves long trips to manage monies, it can also help cut the paperwork down. I’d say it really does save us a lot of time, certainly cutting the job down by at least 50 per cent. There are only three of us on the Committee here, so everyone shares a number of tasks. Being able to rely on such a well-designed system can make all the difference. We are volunteers of course, and life can get very busy here, so being able to streamline our system is great.”

“It’s not about finding future footballers, though we have had a couple of players go on to the professional game. This is a club ready to help young people in terms of creating an environment where life skills and confidence can be taught in safety. It doesn’t matter to us if you aren’t a particularly gifted player. When you play for one of our teams you need to turn up on time, be disciplined, learn how to become a team player and work closely with others. Conduct yourself with respect for others and set a good example to those around you. All of this can be character forming and help those involved lead fulfilling lives.”

The teams range from those involving seven-year-olds right up to nineteen-year-old youth sides and seniors. Given the club was founded in 1997 with just two teams, their achievements are quite extraordinary. As kids playing football we all dreamed of running out at Wembley or playing in a cup final at some point. We fantasised about what it was like to be a professional footballer playing in front of thousands of people. Well, they can certainly live the dream and feel just like professionals given the facilities here. The Grange is a Football Foundation funded facility with drained professional grass playing surfaces, so fewer games are called off in bad conditions. A player’s tunnel provides access to spacious comfortable changing facilities with heated floors and showers. In fact, the ground really does offer a feeling of coming out at The Emirates or The Etihad. In this sense, no wonder everyone feels inspired. Derringer added: “It’s almost like a mini Wembley, and we also have a snack bar serving hot drinks and food on match days. We keep our football subs down as best as we possibly can to make football accessible to everyone no matter what background they come from. We also employ a strict code of conduct for both players, officials and parents. But in truth, the great thing about this club is there’s a real family atmosphere – we are one big family.”

Back in 2015, now Chairman John Eagleton, was presented with a Daily Mirror Pride of Sport Award for his work in youth football. Former Leyton Orient Manager Martin Ling has been a priceless coach here. And yet despite troubles encountered by one of football’s most famous professional clubs, he carries on with his labour of love at Colebrook (another reason why everyone is proud to wear those Royal Blue shirts). The Colebrook football clubs vision is to continue to grow, develop and through sporting opportunities, have a real impact on the young people in their local Essex community.

If you want to follow the success of Colebrook Royals, book a free online demo with’s football club software.

Chance To Shine Leading The Way

With the first – albeit ill-timed – Test Match having been played at Lords in September a few weeks back, Cricket is a sport looking to appeal to the masses again.

The tinkering with day/night matches, more One Day Internationals, and, plenty more T20 Cricket. At the elite level, it seems to be capturing the imagination and hearts of the people once more.

Chance To Shine Leading The Way

In the most important of stages where young children are introduced to the sport of Cricket and then progressed into joining amateur/local clubs, Chance To Shine have really led the way. Their work with Primary and Secondary school sees cricket introduced as part of the Physical Education schedule at said schools.

Once they’ve had the children introduced to the sport, the hope from Chance To Shine Headquarters is that the children will then progress to playing cricket outside of school. They help here too, providing a perfect transition to local clubs they also hold a rapport and partnership with in order to then get children playing competitive cricket on a grander scale.

Transition To Club Level Cricket

But, just how well is that transitional phase going? Well, last year saw 20,000 children go from school cricket to playing for their local club via Chance To shine, while since the initiative’s inception in 2005 there have been a huge 150,000 children who have made that transition to club cricket.

If those numbers weren’t good enough end-goals, then how about this…in a survey of children who were part of the campaign through their school, when asked who their favourite cricketer was, 42% of them said it was their Chance To Shine coach. If that doesn’t get you, then, you have no soul.

With this initiative doing so well, there are going to be boundless local cricket clubs who have influxes of players joining them. Whilst this is brilliant for the clubs around the country, it will also be putting more stress on the coaches of the respective clubs.

How? Because more members means more admin work. Ah…Yes, the dreaded paperwork and admin tasks that come with running any sporting club are often the achilles heel of many coaches.

Why? Because it’s a hurdle to overcome, rather than something they want to be ‘wasting’ their time doing. Which is perfectly fine, because we can help! We can take the stress out of all those club admin tasks with our Cricket club membership software,

If your club is under 2,000 members, you’ll also get to sign up and utilise our software…for FREE!

To find out more about how we can help YOUR Cricket club,
book an online demo today.

Rugby Union Laws To Undergo Overhaul

There’s little doubt Rugby Union is a fascinating game to follow especially if you understand the laws of the game.

It can take some time however, for students of the sport to become fully aware of all the individual rules. You may even argue things can get quite complicated reading through the various sections and given the high number of laws involved. It’s sometimes understandable their interpretation can get a little clouded at times.

A number of controversial refereeing decisions in the Test series between the All Blacks and the British & Irish Lions, prompted Steve Hansen to call for simpler laws and their correct interpretation. With this in mind, World Rugby has commissioned a technical group to overhaul its law book. In fact, this could result in the publication being reduced by 50 per cent.

Groundbreaking Changes Set To Win New Fans

The whole aim of this of course, is to make the game easier to understand, and naturally it’s fast becoming a huge talking point both within and outside of the game. New Zealand Rugby has played a large part in this process nominating high-performance referee manager, Rod Hill, to help oversee the project.

The scheme also includes two representatives from South Africa, one from England and three from World Rugby. Their first meeting was in Edinburgh in February 2016. Following this, the group paired off, taking seven laws between them, before reporting back and peer-reviewing at the second meeting in San Francisco last July.

A special conference call meeting was held last September to finalise things. The ‘Laws Simplification Project’ is set to be completed by late 2018. It’s been confirmed the revised law book will be based on school years eight and nine comprehension levels, and will be run through computer software to ensure it complies with those levels.

Rugby Union Laws Starting From Scratch

Before this innovative revision of the laws is signed off, World Rugby will send it to all the national unions for feedback.

Rod Hill explained: “This project was about ‘starting from scratch’, and making sure it reads well, and to reshape the law book to get that as an outcome. What we’re looking for is: Is the intent of the law is still correct? Are there any glaring errors? We’ve reduced the number of words in the law book by 50 per cent.”

It seems over time changes which have been made are now regarded as piecemeal. In this case there were obvious exceptions here and there. Now, many of the laws have been tidied up and simplified so players, coaches and fans can fully understand what’s going on at any given time.

Chiefs coach Dave Rennie, soon to take over at the Glasgow Warriors Club is the other New Zealander on the panel.

He said:  “You know what coaches are like too, we find ways around the law. So less laws, less chances to do that.”

In terms of examples of changes, one of the variations will see the tackler being able to play the ball from his side of the gate only, and a change to what constitutes a ruck.

World Rugby will trial the seven new laws introduced at the U20 Championship on a global scale for the forthcoming 2017-18 season. With the sport of Rugby Union getting coverage as never before, the governing body is aware the move could possibly bring a new generation of fans to the table.

Understanding everything as it happens on the field of play will increase their enjoyment as spectators. It’s reported however, England are believed to be the only union opposed to the implementation of these laws on a trial basis.

PaySubsOnline – Book a free consultation with us and discover how our Rugby Club Management Software can help you improve your administrative systems and free up more time for coaching.

The Wonder Of Wallsend Football Club

A world famous boys club shining a light for youngsters

There is a football club on Tyneside famous the world over for producing footballing stars. Alan Shearer, Steve Bruce, Lee Clark, Peter Beardsley and Steve Watson are prime examples. In total, more than 80 ex members have gone on to make their name in the professional game.

Wallsend Boys Club isn’t just about the beautiful game – it also offers young people the chance to achieve their potential through a range of activities and opportunities. Football of course, still dominates, but the entire organisation and ethos is geared up to helping youngsters develop their football skills, raise their aspirations, and become a great role model in their community and beyond.

The All-Inclusive Football Club

Everyone involved here in a support or supervisory role values and teaches young people the skills, respect and discipline, needed to become positive contributing members of society. Giving them a sense of pride, raising their self esteem and a sense of belonging to something special.

Producing top footballers runs parallel with producing good citizens. They have an incredible 30 teams ranging from those as young as three-years-old, to those over 40, all including girls, boys, men and women. All inclusive really does mean what it says in this homely part of the north east.

The people involved here offer members a sense of belonging, in a community constantly growing and thriving. Members often travel the length and breadth of the country, with some teams even venturing abroad.

The club has a fascinating and colourful history, spanning 109 years. Founded by the Swan Hunter Shipbuilders in 1904 on Station Road, Wallsend, to help educate apprentices and develop their physical, mental and spiritual capacity, it has remained a gem in the Newcastle Upon Tyne crown. Few boys club’s have been subject to the book treatment, but their own history is now on sale across the world.

“The mission statement of this club is to produce good citizens,” says chairman Steve Dale. The fact that many of those good citizens happen to be good footballers has been a phenomenal by-product.”

A Friendly & Safe Environment

The club regularly hosts open trials though no-one is turned away from what is a friendly and safe setup for every youngster. The truth is no-one here sets out to create footballing stars – they don’t turn away those with limited levels of ability. Instead, they do encourage the fun aspect of football and fully realise that keeping youngsters healthy and well balanced is most important. Such is the reputation of the club, parents bring youngsters from miles away.

Dale adds: “One of our former players summed it up recently when he said the reason Wallsend Boys Club deserves all the support it can muster is not so it can single-mindedly churn out professional footballers. More importantly, it touches the local community, it brings young boys and girls out ready to face the world positively and it improves their lives and those of their families in the process.”

The club colours worn here are based on the Brazil strip – a testament to producing individuals who play the game in the right way – there’s no kick and rush here.

These-days, though football plays a large part, an impressive range of activities are organised from this special place, including kayaking and days out across the region and beyond.  Youngsters are urged to challenge themselves, while having fun at the same time.

The fact three and four-year-olds are scoring goals here, is proof it’s never to early to start enjoying some sporting adventures. Fresh air takes on a brand new meaning, and there’s little doubt this is one area of life where everyone’s a winner. The wonder of Wallsend  goes on and on.

If you are spending more time on club administration than you are coaching football, then book a free consultation with PaySubsOnline
today and discover how our Football club management software can help reduce your admin and member management

Why Junior Rugby Union Is Thriving In Doncaster

They say junior rugby union is a wonderful sport for children. And certainly, there’s a long list of potential benefits surrounding the activity. Without question it’s character forming, it exercises lots of muscles in the body, it can teach the ethics of team building, and help build those all important social relationships.

And of course, the discipline aspect can be so rewarding over the longer term.

There’s currently a great drive towards a range of initiatives aimed at getting youngsters involved in the sport. Clubs up and down the UK are committed to running colts and junior teams, both to help the community and of course to spot future stars of the game.

Bringing In Core Values At The Junior Rugby Union Level

Doncaster Rugby Football Club are a leading of example of just how to approach the involvement of colts. Their mini-junior section closely adheres to Rugby Union’s Core Values. This involves players, coaches, spectators and volunteers and includes teamwork, respect, enjoyment, discipline and sportsmanship.

This dynamic yet homely Yorkshire club believes these values will help youngsters in their general lives both on and off the pitch. But it’s so refreshing to see a number of aims laid down in a solid framework.

They believe everyone should play to win – but not at all costs. They preach the virtues of winning with dignity and losing with good grace.  Observing the laws and regulations of the sport are openly encouraged along with respecting opponents, referees and participants.

Then there’s the importance of rejecting cheating, racism, violence and drugs. Valuing volunteers and paid officials is also taken very seriously. And of course the overriding thing, is to enjoy every aspect of the game.

Chairman Tony Houlihan says: “With a full fixture programme and a full programmed of social events coming up, we would be delighted to see our new players and their parents and families fully involved. We are always glad to have help, so please talk about volunteer roles with our volunteer coordinator, coaches, managers or myself.”

Being At The Centre Of The Community

As a club, Doncaster lies right at the heart of the community with links to local schools and other local bodies. This strategy has paid big dividends with a number of players progressing through the age levels into their senior teams.

It also means players stay involved throughout their days at school and well beyond. In essence, everyone remains a valuable part of the rugby family. Wonderful friendships are forged this way and it’s clear many of those will be life long.

As you might expect, there are also lots of takers in terms of opportunities, which is why registration is an exceptionally busy time. The club is dedicated to creating the safest of environments for their young players and parents can rest assured nothing less than the highest of standards are tolerated here.

An Expanding Community Programme

It’s little wonder Doncaster Knights are proud of their overall community programme, and the speed of its expansion. The club now has a staggering 500 participants in their junior rugby union teams ranging from six to 19-year-olds.

Active in both schools and colleges, their qualified coaches and players are often seen at sessions and events. Of course, this is just one club setting a superb example – but there are many more throughout Britain, trying to get our young people engaged in an activity that will also help in forming vital life skills.

England Rugby says: “TOP Play is a Youth Sport Trust initiative aiming to increase sports participation in primary schools. There are a number of features:

  • TOP Play provides training and equipment to primary school teachers and helps everyone who is involved in teaching core skills and fun sports to children aged 4-9 years old
  • BT TOP Sport is aimed at teachers introducing sports and games to children 7-11 years old, and also provides training and equipment
  • TOP Sport Rugby can now be delivered in the community – if you have a venue which is suitable and have willing coaches, contact your local authority or local RDO to check whether your club can become part of the scheme. If eligible, your club could benefit from training for your coaches, new bags of equipment and potential new mini members

Your first point of contact for all matters relating to junior rugby union and youth development should be your local Rugby Development Officer (RDO).

The future of rugby it would seem, is in safe hands – especially in Doncaster.

Whether you are coaching at a junior or senior level, book a free consultation with us and discover how our rugby club management software can help you improve your administrative systems and free up more time for coaching. Membership Software – Product Update September 2016

Membership software - product update

Email tracking

You asked for it – you’ve got it! Now when you send an email you can track what happens next. We provide detailed information on what was sent, delivered, opened, clicked, bounced, blocked, what had an invalid email address and what was reported as spam.

There are two ways to access the email reports: Via Members > Email > Sent Emails. Here you’ll see all email activity:

Email tracking

By clicking on ‘View Report’, you can see more detail on the numbers:

Email tracking report

Click on any of the numbers above and you’ll be taken through to a list of members that make up that number.

The other place you can view email delivery is from within the member’s record:

Email report - members record

To protect our sending reputation with email providers like Gmail and Hotmail, when an email bounces, is blocked, is invalid or reported as spam, the system will not send to that email again. To override this you can remove that person’s email address from the ‘banned’ list (as shown above). To resend the email, click on the subject header and then ‘Re-send’.

Attendance register

At the start of the spring, we released a new attendance register feature.  Since then, we’ve been refining the setup process and developing an app so coaches can record attendance, via a simple interface, on their phone and tablets.

I’m pleased to announce the app is now live!

Coaches can download the app via the Android and Apple App Stores.  You need to permission coaches to access data via the app.  You can do that by going to their record on the database and clicking on ‘Add / edit / View Access Rights’.  Down the left-hand side you’ll see the option ‘Record Attendance’ and on the right, the classes you can give them access to.

When the app is started, coaches will see the groups they have access to, the current register (for example, Summer Term) and the session:

Attendance register app - select


Once they’ve selected the relevant group, register, and session, the list of members will load using the latest data from your membership database.

You, as the main administrator, determine what fields should be included on the register.  You can then further decide what fields you want presented on the main screen and what fields should be available when you click on a persons name.   In the example below, I’ve just selected first and last name to appear on the main screen. You can choose how you want to order the names – either by first or last name.  If you’ve opted to include the payment status of the member and they owe money, an icon of a wallet appears.  If you’ve left a note for the coach, an icon of a note pad will appear:

Attendance register - list of names


Clicking on the name will display all fields you opted to be included on the register so now coaches have all the latest membership and payment information at their finger tips:

Attendance register - list of fields

To record attendance, just tick the names and hit record:

Attendance register


Information on attendance is stored centrally online so no more storing old paper registers!

Approving new registrations

When people register online, you have the option to vet them before adding them to your membership database. Now, when you approve them, you have the option to set their status as member or non-member. This is useful if you want to approve someone into a waiting list but not classify them as a member.

New system groups

We’ve added two new system groups. One for linked members and another for non-members. People will be automatically included into these groups if they are linked or a non-member.

Requesting discounted fees

When requesting payment, you might want to apply a discount for a sub-section of your membership, for example, siblings. So we’ve now added the ability to filter on groups when requesting payment so if you’ve got all your siblings in a group, you can filter, apply the discount to people in that group and save. We’ll shortly be adding the ability to filter on linked members too so if you have all siblings linked together on the system, it becomes easier to track who qualifies for discount.

Coming soon . . .

We’re currently working on new functionality to help you request payment based on the time members attend classes. Of course, you can do this at the moment but this new feature will allow you to assign time to classes and to individuals. As members move between classes / add more or less hours, the system will track the hours and request payment accordingly. This functionality will be live in October.


Winter 2016 – Membership Software – Product Update

Membership software - product update



It’s been a few months since our last product update so just in case you thought we were sitting about drinking coffee and reading Hello! magazine, I thought I’d tell you what we’ve really been up to.

Now, I’m guessing you don’t want to hear about all the boring stuff we’ve been doing in the back-end to improve performance – you want to know what new features and functions we’ve added.  Here’s the run down:

Attendance register 

If you have to take attendance registers you won’t need us to tell what a pain they are.  Well, life is just about to get a whole lot

easier.   We’ve created an online attendance register that connects directly to your membership database so whoever’s taking the register has access to the very latest membership and payment data.

This new functionality allows you to create a template for the register that you can apply across multiple groups/classes/courses/optional extras and membership categories.  Here’s how it works:

Step 1 – select attendance register from the Admin menu option:

Attendance register 1


Step 2 – Create new register:

Attendance register - step 2


Step 3 – Give the register a name, set how many sessions you want the register to run for, give each session a label which could be Week 1, 2, 3 etc as per the example below or you might want to stipulate a date as the label.

Attendance Register - Creating Sessions


The last option is this step allows you to select which groups you want the register to apply to, for example if you’re running classes it might be Monday 4 -5pm, Monday 5-6pm and so on.

Attendance Register - Select Classes


Step 4 – select and order the fields that you want to appear on the register (note, there’s now an option to abbreviate field names for appearing on the register under Admin > Forms)

Attendance register - step 4


The payment status field allows you to select which groups you want to show the payment status for.  This will vary depending on the way you take payment.  So it might be you want to show the payment status for:

  1. The class/course they attend
  2. Their monthly fees
  3. Their payment category (ie. if you charge for the number of hours they attend a week), monthly fees or just an annual fee
  4. Their annual membership

It might be that you want to show the payment status for either 1, 2, or 3 plus the status of their membership – that’s possible too.

Payment Status Field


Once you’ve selected the fields you want to appear and got them in the right order, click on Save and Finish.

You can permission people (ie. coaches) to access the attendance register via their online account or, coming soon, an app on their phone.  To do this, go to their record on the database, give them the option to view members and access the attendance register, but only for people in their class.

Attendance Register - Access Rights


When they login, they’ll be able to see the groups/classes they’ve been given access to and when they click in to one of those groups, they’ll see the Attendance Register option.  Hovering over the register name will display the sessions:

Attendance Register - Select a Session



Click on a session and the list of members will appear with the field data you selected plus the payment status for the relevant groups.  There’s also a notes field where you can leave a note for coaches and they can leave a not for administrators.  There’s also an option to print the register:

Attendance Register - record


If you want to print multiple registers at the same time, you can.  Go to Admin > Attendance Registers.  Click on Print next to the appropriate register:

Attendance Register - printing


Then select the classes and sessions you want to print the register for:

Attendance Register - printing sessions


So there you have it – version 1 of our new register feature.  We’ve already had some great feedback that we’ll input in to developing the feature further.  We would welcome more!  And don’t forget – coming soon – the attendance register app.  Due March 2016.


Member only content

By popular demand, we’ve now added the option for you to load ‘member only’ content behind the members Pay Subs Online account.  So now you’re members don’t need to remember a login to access ‘member only’ content and a login for their membership information.  Everything is now under one place.

You can still create your content using your existing platform but now it can be loaded in to Pay Subs Online.  To do this, go to Admin > Settings and scroll to the Navigation section.  There, you’ll see the option to enter the URL of your content.  This will be the page you want members to see first when they access the content.  The page will load up in an iframe within the members account.

Member only content


The option below the URL is to give a description on the menu bar within the members account to access

the content.  By default this is shown as ‘More’.

The final option allows you to set which page should load first when a member logs in so if you want to them to be navigated directly to the member only content, you can.

And this is how it looks in the members account (I’ve used a web page from a forum software as an example):

Member only content example



Cancelled GoCardless Payments

When a member pays via GoCardless, they have the ability to cancel a payment whilst it’s in the process of going through the banking system.  They can do this via their GoCardless account, by contacting GoCardless directly or by logging in to their Pay Subs Online account and cancelling their pre-authorisation agreement whilst a payment is in the process of going through the banking system (note, for the latter example, members are presented with a warning that if they cancel their pre-authorisation that this will cancel their payment too if done within 7 days of making payment).

When a payment is cancelled, the following will happen:

  1. Any administrators set to receive payment notifications (as defined under Admin > Settings) will be emailed to notify them that the payment has been cancelled.
  2. The cancelled payment will be included in the Cancelled/Failed Transaction Report under Financials > Payment Reports
  3. The amount will show as outstanding in the members login so they can login and make payment if they wish.
  4. The amount will show as outstanding in the Payment Reports and the members record.
  5. The cancelled payment will show in the details of their payment history that appears at the bottom of their record.

Unlike a failed payment, the system will not try and automatically collect a cancelled payment again.  It requires the action of the member to make payment or in the scenario where the member is pre-authorised, an administrator can go to the members record, scroll to the bottom of the page to their payment history and click on Details next to the payment description and purge the system to try and collect payment again.  You can also carry out this purge action via the Cancelled/Failed Transaction Report by clicking on the red 0.00 next to the payment description.  In the pop-up that loads, you’ll see the option to select the cancelled payment and purge.

If you don’t want to purge the collection of the cancelled payment, you can either:

  1. Acknowledge the cancelled payment by going to the members record and their payment history (at the bottom of the page), clicking on ‘Details’ next to the payment description, then checking the tick box next to the cancelled payment and then clicking on the Acknowledge button.  This will remove the payment from the Cancelled/Failed Transaction Report.
  2. Go to Financials > Payment Reports > Cancelled/Failed Transaction Report.  Click on the red 0.00 next to the payment description for the member and then select the payment and click the Acknowledge button.
  3. Delete the payment request by going to the members record, clicking on the View outstanding payments and deleting the payment from their or via the Payment Reports and doing the same there.

One point to note, if the member cancels a payment and then subsequently pre-authorises future payments, the cancelled payment will not be collected automatically.  You will need to purge the payment in a way described above


So that’s it for now. If you’d like further information on any of the above or you’re not currently using to help save time managing your membership and payments, book a free consultation today.



Club Management – How To Manage Price Increases

club management

Price increases, sadly, are an inevitable part of running a club. Inflation, running costs, low member numbers, large or unexpected outlays, are all factors when it comes setting club fees, and will continue to impact the figure set.

It goes without saying that the fees you charge need to cover your club outgoings and expenses, all of which can rise without warning at any time. And an important part of your club management is the ability to cope with price hikes.

The aim of this post is to help you manage price increases and how to communicate an increase to your members.