Case Study: England Touch

Reduced Transaction Fees and Administration Made Easy

Admin Management Software

Touch Rugby is one of the biggest sport success stories of recent years – experiencing a massive growth in popularity in the UK and across the world.

For those of you who don’t know, Touch refers to a game derived from rugby league that began in Australia and New Zealand. Players don’t tackle each other but instead touch their opponents using their hands on any part of an opponent’s body or the ball. It’s fast and dynamic and is one of the very few sports that are mixed-sex, meaning that men and women can play on the same team and against each other.

This gives it an added appeal making the game increasingly popular in schools, universities and amongst adults of all ages. Those retiring from rugby often take it up, as well as people with hockey, netball or football backgrounds.

Case Study: Witham Hill Gymnastics Club

A Success Story!

Membership Management Software

Founded by Alisa Saunders and her husband ten years ago, Witham Hill Gymnastics Club in Lincoln has more than 800 members and some 600 on its waiting list.

Gymnastics is already a popular sport, but Alisa attributes its increased attraction to the Olympic and Commonwealth Games of recent years. What the games (and specifically artistic gymnast and silver medallist Louis Smith and triple world champion Beth Tweddle) did was provide a greater awareness and appreciation of the sport, especially for those outside the gymnastic sphere.

Alisa’s club has gone from strength to strength since its humble beginnings in 2007. At first, Witham Hill Gymnastics Club was involved with other clubs and started with only 70 children. It then moved to a leisure centre, needing to move yet again to its present venue some years later due to increased membership – the club now employs 20 paid coaches and 15 volunteers.

Organising Members? Our Club Membership Management System Can Help!

Club Membership Management System

Originally, our club membership management system solely dealt with the taking and reconciling of payments. It soon became very clear that our clients wanted (and needed) more management than that. One of the most frequent requests we got was for member organisation and the creation of groups – we agreed this was important and made it happen.


  • Sending targeted emails to groups of people, improving communication.
  • Makes it easy to categorise people (e.g. different teams or ages)
  • Allows for the creation of waiting lists – this means prospective members can register their interest, meaning you don’t lose potential members.
  • Makes it easy to filter members within the payment screen – this leads to improved admin efficiency and cash flow as you can see who has and hasn’t paid in what group.
  • There are no limits to how many groups a member can be put in – the choice is yours!
  • Once a group is made, our system can copy its properties meaning you can quickly duplicate groups and then rename them / make minor adjustments with ease.

Product Update – December 2017

New Features and Product Tweaks!

So, here it is, our latest product update! This month we’ve been working on new and updated features to reduce and simplify your admin within our admin management software. Here they are!

New Feature: Advanced Search Tool

What’s New…

We have now added an advanced search tool so you can easily query your membership database. This new feature is in BETA testing and can be found under Members > Master Membership List BETA and Members > Membership Categories.

The search criteria depend on the type of fields searched upon. As follows (pictures in order):

  • Text fields: Contains, Does not Contain, Is known, Is unknown
  • Numerical fields: Is equal to, Is not equal to, Is greater than, Is less than, Is known, Is not known
  • Date fields: Is equal to, Is before, Is after, Is between, Is known, Is unknown
  • Age field: Is equal to, Is not equal to, Is greater than, Is less than, Is known, Is unknown, As of date
  • Multiple choice: Is equal to, Is not equal to, Is known, Is not known – after selecting the criteria, you’ll be presented with the list of answers (as defined when you created the field)



Why it’s Better…

    • Searching within the system eliminates the need to export information into an Excel spreadsheet to run queries which improves your data security. It’s also more convenient and reduces time spent on admin.

Coaching Advice: Are You Creating Robots, or Building Relationships?

Fear of consequences influences an athletes' behaviour

Coaching Advice

We’ve often said that any training plan should focus on building positive relationships, through communication, trust, and engagement.

In a previous coaching advice blog post, we talked about how great student-coach relationships do not happen organically. As with any other kind of relationship, they develop over time and often require work to make them great.

A love for their sport is what drives many coaches, along with valuing the time they spend with their young, budding athletes. Why? Because they discover coaching children is fun! As the years go by, many fond memories are linked to times of happiness and laughter with these athletes, and not just when they have achieved something great or won medals.

This is why it can be hard to understand why some coaches choose to develop a training plan which sees their athletes train like robots. It may not be a deliberate act but is often inevitable under the coaching regime and conditions their training plan provides.

Here is our coaching advice…

Coaching Advice: Helping Athletes “Be More Confident”

How good are you at giving your students feedback?

Coaching Advice

It may sound like a strange question, but when it comes to coaching, this is something I think about often…

…helping athletes “be more confident.”

On its own, telling an athlete to be more confident is not going to magically flick a switch which will make them immediately feel competent enough to perform skills they previously struggled with.

As a form of feedback, “be more confident” is useless! Outlined below, I’ll give some coaching advice to remedy this.

Tackling a Lack of Self-Belief

By definition, confidence (or self-confidence in this case) is ‘belief in oneself and one’s powers or abilities.’ Ask an athlete to perform a skill they lack self-belief in, and their chances of performing it with ‘confidence’ are limited.

Could confidence be something someone could fake? Could it be something they can simply ‘switch on’ when asked?


Case Study: Wise Players Choose Wisewood

The pride of Sheffield is a marker for football clubs across the UK

Wisewood Football Club

There’s a special football club born on seven hills with an ethos as strong as the finest Sheffield Steel. Wisewood is a source of great local pride, helping youngsters learn what being part of a team is all about. It helps to shape members’ character whilst being extremely well disciplined and inspiring. For anyone looking to start their own club, this is the beacon to follow. The club can boast more than 300 male and female players ranging from ages 7 – 18, and have two disability teams involving players from 16 to 64. Brian Smith founded the club in 1988, and he’s still an integral part of the setup, having seen steady growth over the years.

FA Chartered Club

Wisewood is a Registered FA Chartered Standard Community Club playing in the Sheffield and District Junior Leagues, Sheffield and Hallamshire Girls County League, and DB Bud Evans League. This visionary club has two main sites near to each other, though a local school pitch can be added to the five in regular use.

Why Coaching Is About Mindset, Not Just Technique

Coaches have a responsibility to look after their athletes' mental well-being, not just their physical well-being



When you think about ethical coaching, what values and philosophies do you attach to it? Many coaches will have their own ideas about what it should look like, along with a number of irritations firmly placed under the umbrella of ‘bad coaching practice.’

New coaches often begin filled with a sense of power and authority over the young athletes they are coaching. If there is one thing Spiderman taught us it is that “with great power, comes great responsibility.”

This responsibility doesn’t just apply to the physical aspects of coaching, but emotional well-being too.

Coaching Advice: Challenging the Weakest Link Theory

From Our Resident International Coach, Nick Ruddock

Membership Management Software

There are many things in this life that seem to exist only to annoy us – the proverbial lost sock, never being able to find a pen when you want one and packaging rage (yes, apparently that is a thing)! In the context of coaching, however, nothing upsets us more than coaches talking badly about their students and others they work with. This is especially upsetting when said coach knows nothing of the individual’s personal story and struggles.

Such behaviour can often be seen as insecurity on the part of the coach. Telling other coaches and colleagues about a ‘difficult’ student and discussing why they may be underperforming, somehow makes them feel more comfortable.

The reality is different – all athletes and coaches will have their struggles. Regardless of who we are, we all have a story, we are all facing different challenges on a daily basis, and more importantly, none of us are perfect.

Performance sport is never easy – that’s what makes it so attractive.

Progress Is Relative When It Comes To Coaching

Even the best coaches will have been down this road, feeling these same insecurities and having these same conversations with their peers.

Few will disagree that coaching in a club environment is a steep learning curve. But it is the way you approach it that will help you be the coach that makes a difference – becoming the coach that enjoys sharing in a student’s struggles and helping them overcome them.

Progress should be seen as relative to the ability of the athlete with the end goals set accordingly: international representation may be out of the question but qualifying for national competitions would be achievable.

You’re Only As Strong As Your Weakest Link

How do you determine your weakest link? Most would say it is the pupil with the lowest level of ability, the one deemed to have the least talent for the sport. Yet if we flip this and consider that that person may have overcome significant personal challenges just to train or even compete, then you should consider them your strongest link.

As a coach, your role is to help your pupils achieve their full potential, not for them to fulfil your own coaching aspirations. To make significant progress after overcoming adversity and battling the odds should surely be seen as a triumph.

Being The Best We Know How To Be

It’s a human trait to be the best we know how to be. Whether we are athletes or bricklayers, we are never intentionally bad at what we do. All of us want to improve and progress at some level.

Performances can go disastrously wrong. athletes of all ages and skill levels will find some skills harder to learn than others. This means performances may lack the quality you had hoped for. It is these challenging moments that need to be accepted as part of the journey, not gossiped about behind the scenes with colleagues.

Remember, the quality of the performance is not always a reflection of the quality of your coaching. It IS coaching.

Being a coach means your first priority is to give support to your students through times of adversity, overcome hurdles and deal with the challenges the sport throws their way. This support is key to forming a good relationship.

Not every budding athlete will make it to the Olympics. The sooner coaches accept this, the sooner they will enjoy the process of teaching and the achievements made at all levels. Every pupil will face challenges, it is just part of the journey you go on.


Here at Pay Subs Online, we want to help you succeed with your coaching by spending less time on administration and more time coaching the athletes in your charge. To help you do this, we’ve created a free and incredibly handy PDF on ‘Which Admin Tasks Can Be Done Quicker and Easier Online‘ – to download it for free, click here!

Contributor – Nick Ruddock, Pay Subs Online’s resident coaching expert and ex GB National Coach.

Updates to our Membership Software, October 2017

Improvements and Optimisation

Whilst you have been working hard to maintain your organisation run’s smoothly, we have been doing the same behind the scenes at Pay Subs Online to add some new swanky features to our membership software (many of which were requested by you and we have delivered!) Here’s what we have added;

Mobile responsive member login pages

You asked for it – you got it!  The members’ online account is now mobile ‘responsive’, making navigation when accessed via a mobile phone more user-friendly.  Here’s how it looks:

Members detail page (this is where they keep their info up-to-date)