Case Study – Hylands CASC

Hylands CASC

Whilst there are many admirable sports clubs in the UK which are worthy of recognition, Hylands Community Amateur Sports Club for us here at PaySubsOnline has always stood out.

Pioneered by Giorgio Bugnatelli, he has helped develop tennis in Hylands Park since 1990 before founding the Community Amateur Sports Club for non-profit in 2002. Because of his selfless and impressive work, he was awarded a British Empire Medal for charitable services – commenting on his award he said, “As a first-generation immigrant, it has always been important to me to contribute to my local community. I was clear at the outset that I wanted to set up a tennis club where young people could not only learn and play but also have the opportunity of developing as confident and balanced individuals. A place to play where we could create a community and not just money.”

As the club grew and began to offer more and more courses, naturally enquiries increased. Unfortunately, with increased interest comes increased administration which Hylands struggled to manage as the club is run by volunteers in their spare time.

Fortunately, PaySubsOnline was able to help.

Case Study: Association of Pet Dog Trainers


Unlike a dog, admin is most certainly not man’s best friend. In fact, in the working world, it is one of your worst nightmares. Not only is it boring and a chore, but it also takes up all your time leaving you with none to enjoy the things you are passionate about. Fortunately, here at Pay Subs Online, we’re in the business of reducing admin and we were able to help The Association of Pet Dog Trainers UK (APDTUK).

Founded in 1995 by a man named John Fisher, the APDTUK sought to educate people in the correct ways to train their dogs – with kindness and motivation. This was something they viewed as extremely important given the increasing use of harsh methods by owners to make their dogs obedient. Since 1995, because of APDTUK’s, and others’ tireless hard work, training methods have drastically improved making the lives of many dogs significantly better.

The Challenge

With just short of 600 members, however, APDTUK had their work cut out for them admin-wise. Talking to Stella Bagshaw, the APDTUK’s Office Manager, she said that before switching to Pay Subs Online, membership admin was their “one biggest nightmare”.

“Before Pay Subs Online, the membership was all taken in by filling out paper forms, storing forms in filing cabinets, collecting cheques, paying in cheques and chasing up people for payment – it was our one biggest nightmare in the whole office. It took up so much of our time… it was just unbelievable!”

Stella went on to discuss how taking payment specifically was one of their worst problems: “Although we only had one membership payment once a year (which would make you think it’d be easy), it took so long to collect it all, to then record it all manually, and to chase people up and then to eventually pay it into the bank – it took forever!”

The Solution

With their admin having just as much of a bite as its bark, APDTUK soon sought the help of Pay Subs Online. Due to our system being paperless by nature and with functionality that reconciles payments automatically, the choice was easy.

“Since joining Pay Subs Online, our membership admin has reduced by 90%. We used to have two huge filing cabinets in the office filled with records of payments and member information, and we’ve now thrown those away.”

Not only does APDTUK benefit hugely from the fact you can store member records and payment history online in our secure database (something that is also sensible in relation to the upcoming GDPR changes), but they also find the email tool very useful – something they used to pay for separately, per annum, with another company. With just under 600 members, being able to send emails to any one (or all) of them from within the system is invaluable – especially when it comes to payment reminders and the like.

The Result

Due to the versatility of the Pay Subs Online software, APDTUK no longer needs to dread their membership admin. Since joining, APDTUK has reduced their membership admin time by 90% and now collect payments roughly 80% quicker than before, radically improving their cash flow. Most importantly though, Stella said that it has freed up their time to focus on doing what they love best – educating people on how to train their dogs, and consequently, improve dog’s lives across the UK.

Pay Subs Online is proud to be partnered with APDTUK and we wish them continued success and an admin free future. (Ps. Our office dog, Lola sends her love!)

To find out more about APDTUK, follow this link – or email


If, like APDTUK, you are looking to free up time to focus on doing the things you love, book a free, no obligation tour of the software today – to book a tour, click here!

If you aren’t ready to take the plunge just yet, why not take a look at our free whitepaper detailing ‘Which Admin Tasks Can Be Done Quicker and Easier Online?’ – to download it for free, click here.

Case Study: England Touch

Reduced Transaction Fees and Administration Made Easy

Admin Management Software

Touch Rugby is one of the biggest sport success stories of recent years – experiencing a massive growth in popularity in the UK and across the world.

For those of you who don’t know, Touch refers to a game derived from rugby league that began in Australia and New Zealand. Players don’t tackle each other but instead touch their opponents using their hands on any part of an opponent’s body or the ball. It’s fast and dynamic and is one of the very few sports that are mixed-sex, meaning that men and women can play on the same team and against each other.

This gives it an added appeal making the game increasingly popular in schools, universities and amongst adults of all ages. Those retiring from rugby often take it up, as well as people with hockey, netball or football backgrounds.

Case Study: Witham Hill Gymnastics Club

A Success Story!

Membership Management Software

Founded by Alisa Saunders and her husband ten years ago, Witham Hill Gymnastics Club in Lincoln has more than 800 members and some 600 on its waiting list.

Gymnastics is already a popular sport, but Alisa attributes its increased attraction to the Olympic and Commonwealth Games of recent years. What the games (and specifically artistic gymnast and silver medallist Louis Smith and triple world champion Beth Tweddle) did was provide a greater awareness and appreciation of the sport, especially for those outside the gymnastic sphere.

Alisa’s club has gone from strength to strength since its humble beginnings in 2007. At first, Witham Hill Gymnastics Club was involved with other clubs and started with only 70 children. It then moved to a leisure centre, needing to move yet again to its present venue some years later due to increased membership – the club now employs 20 paid coaches and 15 volunteers.