Case Study: Association of Pet Dog Trainers


Unlike a dog, admin is most certainly not man’s best friend. In fact, in the working world, it is one of your worst nightmares. Not only is it boring and a chore, but it also takes up all your time leaving you with none to enjoy the things you are passionate about. Fortunately, here at Pay Subs Online, we’re in the business of reducing admin and we were able to help The Association of Pet Dog Trainers UK (APDTUK).

Founded in 1995 by a man named John Fisher, the APDTUK sought to educate people in the correct ways to train their dogs – with kindness and motivation. This was something they viewed as extremely important given the increasing use of harsh methods by owners to make their dogs obedient. Since 1995, because of APDTUK’s, and others’ tireless hard work, training methods have drastically improved making the lives of many dogs significantly better.

The Challenge

With just short of 600 members, however, APDTUK had their work cut out for them admin-wise. Talking to Stella Bagshaw, the APDTUK’s Office Manager, she said that before switching to Pay Subs Online, membership admin was their “one biggest nightmare”.

“Before Pay Subs Online, the membership was all taken in by filling out paper forms, storing forms in filing cabinets, collecting cheques, paying in cheques and chasing up people for payment – it was our one biggest nightmare in the whole office. It took up so much of our time… it was just unbelievable!”

Stella went on to discuss how taking payment specifically was one of their worst problems: “Although we only had one membership payment once a year (which would make you think it’d be easy), it took so long to collect it all, to then record it all manually, and to chase people up and then to eventually pay it into the bank – it took forever!”

The Solution

With their admin having just as much of a bite as its bark, APDTUK soon sought the help of Pay Subs Online. Due to our system being paperless by nature and with functionality that reconciles payments automatically, the choice was easy.

“Since joining Pay Subs Online, our membership admin has reduced by 90%. We used to have two huge filing cabinets in the office filled with records of payments and member information, and we’ve now thrown those away.”

Not only does APDTUK benefit hugely from the fact you can store member records and payment history online in our secure database (something that is also sensible in relation to the upcoming GDPR changes), but they also find the email tool very useful – something they used to pay for separately, per annum, with another company. With just under 600 members, being able to send emails to any one (or all) of them from within the system is invaluable – especially when it comes to payment reminders and the like.

The Result

Due to the versatility of the Pay Subs Online software, APDTUK no longer needs to dread their membership admin. Since joining, APDTUK has reduced their membership admin time by 90% and now collect payments roughly 80% quicker than before, radically improving their cash flow. Most importantly though, Stella said that it has freed up their time to focus on doing what they love best – educating people on how to train their dogs, and consequently, improve dog’s lives across the UK.

Pay Subs Online is proud to be partnered with APDTUK and we wish them continued success and an admin free future. (Ps. Our office dog, Lola sends her love!)

To find out more about APDTUK, follow this link – or email


If, like APDTUK, you are looking to free up time to focus on doing the things you love, book a free, no obligation tour of the software today – to book a tour, click here!

If you aren’t ready to take the plunge just yet, why not take a look at our free whitepaper detailing ‘Which Admin Tasks Can Be Done Quicker and Easier Online?’ – to download it for free, click here.

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